Homecare Medical increased trust and loyalty with their customer by combining an SMS shortcode with their professional services.
Homecare Medical run digital telehealth services throughout New Zealand, offering free health, mental health and addictions support. They also provide after-hours clinical support for general practices across various digital channels (including voice, webchat, and text).
They needed a messaging solution to cost-effectively communicate with their customers. Modica was able to provide a two-way messaging platform that has significantly improved how Homecare Medical communicates with their patients.
Karthiga Kanesha: “My vision was a shortcode that was standard, so we can send customers a link via SMS and it doesn’t go through a spam-looking number. We also have automated opt-out messages which helps with our customer experience. Modica take care of all of this for me, whereas in the past, I had to do all the opt-outs myself.”
The net result is that Homecare Medical now have a much greater participation rate due to a trusted, professional service that is cost effective and makes Karthiga Kanesha’s life easier.