Homecare Medical increased trust and loyalty with their customer by combining their SMS shortcode with their professional services. 

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Industry
Healthcare & Medical
Service
Email2SMS & Campaign Manager

Homecare Medical run digital telehealth services throughout New Zealand, offering free health, mental health and addictions support, as well as after-hours clinical support for general practices.

 

They needed a messaging solution to cost-effectively communicate with their customers. Modica was able to provide a two-way messaging platform that has significantly improved how Homecare Medical communicates with their patients.

 

Karthiga Kanesha: “My vision was a shortcode that was standard, so we can send customers a link via SMS and it doesn’t go through a spam looking number. We also have automated opt-out messages which helps with our customer experience. Modica take care of all of this for me, whereas in the past, I had to do all the opt-outs myself.”

 

The net result is that Homecare Medical now have a much greater participation rate due to a trusted, professional service that is cost effective and makes Karthiga Kanesha’s life easier.

 

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