If a great team environment, variety in your role, and learning opportunities are on your wish list - you’ll definitely want to look into this role!

• Market leader with a global focus and solid vision for the future

• A flexible work environment with a culture to be proud of

• Purpose-driven work enabling you to unleash your potential

About us

At Modica Group we are leading the industry with our Intelligent Messaging Solutions. Our world class, cloud based, enterprise messaging platform enables our clients to engage, market and transact globally. Modica’s intelligent messaging platform is used by some of the world’s biggest enterprises and brands to deliver high volume, mission critical messaging services. In Australia, our platform is used by Optus to help serve the needs and requirements of their customers.

About the role

We have an opportunity for a Service Delivery Manager to join our growing team. This role would ideally suit someone that has managed large Enterprise and/or Government accounts previously and who has outstanding client relationship and customer service skills. You will be process driven, have a strong eye for detail and excellent communication skills. You will assist the mobile operators and client teams in solution design, product demonstrations, pricing, implementation and training.

 To many of our customers, you will be the face of Modica, managing the day to day client relationship and ensuring seamless delivery of services. We are looking for a team player who is excited about working in a vibrant, fast paced and rapidly growing business and doesn’t mind getting stuck in.

Day-to-day you would be

• The primary contact to our clients for additional services they may require

• Continue to build customer relationships to encourage growth in the messaging space

• The global compliance specialists for all aspects of messaging

• Helping evolve internal processes so that the customer ecosystem developed by Modica is prepared for growth

• Invoicing customers for the services and products they use

• Delivering solutions to customer problems

• Leading projects or pieces of work that may impact customers

• Providing specialist support for enterprise customers

• Keep up to date with all new product releases and changes

Skills and experience we are looking for

• Proven experience in account management, service delivery or experience in mobile operations

• Experience in a telco environment or knowledge of mobile services would be an advantage.

• Confidence leading and managing large projects and transitions, within set budgets and timelines

• A proactive problem solver with a passion for getting things done

• Strong Account and Relationship management skills who’s a natural people person

• Ability to understand complex and technical topics and translate these to non-technical customers

• Ability to multi-task and work to tight deadlines

• Ability to work autonomously

• A team player who has a great sense of self awareness

About the benefits

In joining Modica, you’ll become part of a highly engaged and focused team, driven by success and by delighting our customers. We work hard, celebrate success, have fun, but overall, we are all motivated by the common goal of being the best in the markets we play in.

We offer a supportive environment as it is important to us that you are happy and healthy. Alongside a competitive salary, we offer benefits that rival those of large corporations. To support you we offer some fantastic perks including health and life insurance contributions, a flexible working culture, birthday and volunteering leave, regular team lunches, and home internet contribution.

If you’d like to join us...

Only applications supported by a cover letter will be considered so ‘apply now’ with yours -

letting us know why you will be a great addition to our team and the best person for this job.

Applications close as soon as the right candidate applies but no later than 5:00pm on 28 April 2025. For any enquiries, please email nikkie.white@modicagroup.com.

Please note a background check and a Pre Engagement Integrity Check (PEIC) may be required, due to the types of customers Modica supports.