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Utilities made easy with SMS

Simplifying utility services through SMS

We’ve helped many Utility services quickly communicate with their customers about outages, maintenance schedules, and other important information. SMS messages are delivered almost instantly, ensuring that customers receive timely updates.

We have also helped increase customer engagement via our Messaging Platform and API by providing the tools needed to send personalised messages to customers, such as bills and payment reminders. Customers are more likely to respond to SMS messages than other forms of communication. Customers can send an SMS to report an issue or ask a question, and utilities companies can respond in a timely manner.

Our SMS messaging tools can also be used to improve internal communication by sending out critical information to staff both on and off site and reach staff members working in remote areas.

Utilities Modica

SMS uses for Utilities

ALERTS AND NOTIFICATIONS
WORKFORCE MANAGEMENT
POWERFUL SMS API
CUSTOMER SUPPORT
NPS SURVEYS AND FEEDBACK
WEB TO SMS
TWO WAY COMMUNICATION
BILLING AND PAYMENT REMINDERS

A powerful messaging platform for Utilities providers

One of the greatest challenges for utility businesses is effective and timely communication. Modica has multiple solutions available on one unified platform, allowing the companies to send time-critical messages and enable two-way conversations with staff and clients.

 

"We’ve taken a phone based booking process that is really time intensive and costly on a per-call level and replaced it with a mobile solution that’s quick to implement, and super easy for both us and our customers. It’s a win-win all round and is now essential to our marketing strategy."
 
Amber Brown, Product Marketing Manager, SKY TV
 
Sky (New Zealand) - Wikipedia

Contact us today to learn more about our Intelligent Messaging solutions