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Customer Service made easy with SMS

Simplified customer service through SMS

Our SMS solutions allow organisations in many different industries, to connect with their customers on a personal level. The average open rate for SMS is 98 percent compared to 20 percent for emails (SMS Comparison 2022). Mobile messages meet your customers where they already are, on their smartphone. SMS is also the faster and more cost effective way to connect with your customer.

Our powerful SMS API, messaging tools, and platform integrations, enable easy and efficient communication processes. This also delivers increased customer engagement and satisfaction. By integrating our SMS solutions into their processes and systems, businesses can; acquire new customers, increase repeat business, boost average spend, send transactional messages, and provide best-in-class customer service.

Customer Service Modica

SMS uses in Customer Service

TIME SENSITIVE OFFERS
SALES TEASERS
ABANDONED CART RESCUES
LOYALTY PROGRAMS
CUSTOMER ENGAGMENT
SURVEYS
CUSTOMER SUPPORT
BRAND AWARENESS

A powerful messaging platform for Customer Service

One of the greatest challenges for customer service is effective and timely communication. Modica has multiple solutions available on one unified platform, allowing the companies to send time-critical messages and enable two-way conversations with staff and clients.

Contact us today to learn more about
our Intelligent Messaging solutions