Customer Service Operations

Use Cases

Customer Service

Take the pain out of customer service by using SMS to communicate.

Contact Centre Communications

Allow customers to conveniently communicate with your team. Have them text in questions and receive answers, solve problems or verify account information all through SMS.

Gather Feedback

Automate customer journey communications - everything from welcome texts, to feedback and follow up messages.

Reminders

Modica's SMS Messaging Platform can alert mobile phones in your chosen countries. You can schedule reminders and know that no matter the time difference, your customer will be alerted at the right time.

Improve your customer satisfaction with simple two-way messaging.

Explore features below:

Dedicated support

Modica’s experts are on hand to help with your SMS strategy.

Two-way communication

Allow customers to respond and confirm via SMS.

Deliver at scale

Send large volumes of personalised messages with OMNIs high throughput capabilities.

Content analytics

Omni Insights allows you to monitor your customer sentiment over time.

Why Modica Group

Experts in mobile communication

Expert service and advice

We won't bounce you off to a contact centre. Our team is available 24/7 to support you. We have extensive resources to make you a messaging guru and ensure your service is a success.

Integration

Modica's Messaging Platform can integrate with your preferred email, CRM, marketing and social applications. Existing integrations include SalesForce, Marketo and Adobe Campaign.

Real-time dashboard

Review the performance of your services in real time via your secure dashboard. View sent and received message volumes, track delivery receipts and analyse your performance for insights.

Compliance

Global messaging can be a regulatory minefield. Our in house team will work closely with you to assist with queries around industry guidelines and government regulations.

Testing environment and QA

Our Technical and Service teams support you throughout the testing, migration and launch process.

Market-specific expertise

Chances are we have experience in your market. Whether products or services, public or private sector, our experts tailor solutions to solve your needs.