Compliance & Reporting Spam

Modica is committed to the responsible delivery of messaging services that are code compliant, truthful, lawful and socially responsible. We work to ensure that all of our services are fully conversant with the laws, industry best practice and regulatory obligations, and the rights of the end mobile consumer are protected.

As one of the companies who operate in the messaging space,  we encourage all our clients who operate services via our platform and/or under our banner that these be compliant according to the laws of the country you are sending to and the industry best practice guidelines in a responsible way.

 

Want to report a text message?

You can report any unwanted messages, spam, scam, phishing or suspicious messages to our team by emailing support@modicagroup.com with a screenshot of the text message you have received and your mobile number.

 

New Zealand

We encourage all clients to familiarise themselves with the following resources to ensure their service is compliant with New Zealand laws and industry best practice.

The Advertising Codes of Practice is regulated by the Advertising Standard Authority and is available at www.asa.co.nz

The Unsolicited Electronic Messages Act (UEMA), monitored by The Department of Internal Affairs, is available here http://www.legislation.govt.nz/act/public/2007/0007/latest/whole.html?search=sw_096be8ed818097fd_unsubscribe_25_se&p=1#DLM405134)

Government Anti-Spam information sheets here: https://www.dia.govt.nz/DIAwebsite.nsf/%20wpg_URL/Services-Anti-Spam-Index

The Gambling Act 2003 is available here: www.legislation.govt.nz/act/public/2003/0051/latest/DLM207497.html

The Telecommunications Carriers Forum - Mobile Messaging Code is available here: https://www.tcf.org.nz/industry/standards-compliance/mobile-phone-services/messaging-services/

More information is also available here: https://confluence.modicagroup.com/display/SC/Compliance

 

How to report Text Spam in New Zealand?

If you have received a text message from an unknown sender, business or organisation and suspect the message may be harmful, report this to the New Zealand Department of Internal Affairs (DIA).  They offer a free and easy to use service for reporting text-spam.

Step #1: Take a snapshot of the message and the number that the message appeared from

Step #2: Forward the message you have received to the FreeTXT number 7726 (SPAM)

Step #3: Follow the steps in the response message you receive from the number 7726 which may ask you to provide more information here (http://7726.govt.nz)

More information can be found here: https://www.dia.govt.nz/Spam-Complain-About-TXT-Spam

 

Australia

We encourage all clients to familiarise themselves with the following resources to ensure their service is compliant with Australian laws and industry best practices.

Telecommunications Carriers Act: https://www.legislation.gov.au/Series/C2004A05145

Handling of unwanted or life-threatening messages: https://www.commsalliance.com.au/Documents/all/codes/c525

Mobile Premium Messaging Code: https://www.commsalliance.com.au/Documents/all/codes/c637

Consumer Protection code 2019: https://www.commsalliance.com.au/Documents/all/codes/c628

Consumer Protection code effective August 2019: https://www.commsalliance.com.au/Documents/all/codes/c637

Advertising Standards: https://adstandards.com.au/issues

Consumer Spam Guidelines: https://www.acma.gov.au/what-spam#spam-rules

 

How to report Text Spam in Australia?

Here is some information about the Anti-spam process: https://www.acma.gov.au/stop-getting-spam

If you’d like to report text spam, you can lodge a complaint via the ACMA website here: https://www.acma.gov.au/sms-spam-complaint-form

 

Global

We encourage all clients to familiarise themselves with the following resources to ensure their service is compliant with the National Telecommunications Agencies for those sending globally.

The International Telecommunication Union site has a lot of useful information and links to help here: https://www.itu.int/en/ITU-D/Statistics/Pages/links/nta.aspx.