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White-labelled Modica

 

 

Wholesale Messaging Modica

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Integrations

Messaging Interactions To Enhance Your Communications

Our Modica messaging platform integrates with global software powerhouses, Zapier, Salesforce, Marketo and Adobe Campaign, some unique legacy systems, and applications under development. If your account has API access, then simply connect to the software directly or download the relevant plugin from the App store. They are easy to install and configure for quick integration.

Integrations

Integration Use Cases

1
CUSTOMER SERVICE

Faster response times increase overall conversion rates.

 

2
MARKETING CAMPAIGNS

Reach your customers instantly and create strong relationships.

 
3
TRANSACTIONAL UPDATES

Ensures your customers always get a response.

4
CUSTOMER STATUS

Keep the customers in the loop throughout the support cycle.

 
5
BUSINESS OPERATIONS

Streamline your systems and processes.

 
6
REMINDERS & NOTIFICATIONS

Customers and employees stay up-to-date with the latest information.

Integration

Zapier

Zapier empowers you to automate your work across thousands of apps - so you can move forward, faster. 

With options across project management (e.g. Asana), calendar (e.g. Google), email (e.g. Outlook), CRM (e.g. Salesforce), marketing automation (e.g. HubSpot), accounting (e.g. Xero), social media (e.g. LinkedIn & Instagram), forms (e.g. Gravity) & surveys (e.g. SurveyMonkey), task management (e.g. Notion), documents (e.g. Google), customer support (e.g. Zendesk), team collaboration (e.g. Confluence), ecommerce (e.g. Shopify) and event management (e.g. Eventbrite), there are almost endless ways to connect your process to our SMS platform.

Click here for more information on our Zapier integration.

Zapier_Modica
CAMPAIGN NOTIFICATIONS
Link form completions from HubSpot, Salesforce, Zoho, Wordpress, Google Forms, Typeform, Squarespace, SurveyMonkey and other leading tools.
ECOMMERCE
Link purchases, abandoned carts or offers from apps like Shopify, Kajabi, WooCommerce, eBay, BigCommerce, Magento, Airbnb & Amazon Seller Central to SMS notifications.
EMAIL NOTIFICATIONS
Connect email applications like Gmail, Microsoft Outlook / 365, Zoho Mail & Front to trigger SMS notifications for key messages, such as customer service, sales or tech support
REMINDERS
Remind customers of upcoming events, bookings and appointments by linking event apps, such as Eventbrite, Google Calendar, GoTo Webinar & Calendly to SMS notifications.
SUPPORT
Connect leading support software like Zendesk, Intercom, Freshdesk, Help Scout, Live Chat, Jira Service Management, Zoho Desk, HelpDesk & Drift to send support details via SMS.
INBOUND CAMPAIGN TOOL
Use SMS to capture subscriptions, event attendance, demo requests and more by linking SMS to apps like Google Sheets, Microsoft Excel, Salesforce, HubSpot & more.
Integration

Salesforce

Our API connects with Salesforce’s TXTinIT plugin to enable you to send and receive SMS messages within the Salesforce platform. TXTinIT can be easily downloaded from the Salesforce AppExchange and installed on your Salesforce instance. 

The integration will route messages such as billing reminders, appointment reminders, support case notifications and booking confirmations from Salesforce users to customers. Benefits include; native text messaging within Salesforce,
easy to set up and configure, records are kept within Salesforce (easy reporting), automation support via a process builder, and basic features that are free for a single user.

Salesforce_Modica
INTEGRATION
Fully integrated with Salesforce. Send text messages within standard or custom objects.
TEXT TEMPLATES
Create and share message templates using our intuitive mail-merge functionality.
BULK TEXTING
Send text messages via the List View or build your own custom conditions for bulk sending.
SCHEDULE MESSAGES
Sending a marketing campaign at a specific time? Schedule future sends with ease.
PROCESS BUILDER SUPPORT
Use Process Builder to add text messaging to any existing automated processes.
TWO-WAY CONVERSATIONS
Send and receive text messages directly out of and into Salesforce.
Integration

Marketo

Marketo marketing automation software helps organisations automate and measure marketing engagement, tasks and workflows. The Marketo platform provides businesses with measurable customer experience data, from acquisition to advocacy, with engaging experiences that keep customers engaged and coming back. 

We offer two integration options; one-way (send) and two-way (send & receive). Our one-way messaging integration allows Marketo users to utilise webhooks to send SMS via our Mobile Gateway. No need to download a plugin, but you do need to have our REST API account.

Our two-way integration enables Marketo users to send and receive SMS messages. This integration requires configuration by our Marketo development partner and includes bulk capability, number formatting tools and reply functionality.

Marketo_Modica
INTEGRATION
No plugin to downloaded - use a REST API connection within our platform and Marketo.
REPORTING
Store all SMS based interactions within your Marketo instance.
ENGAGEMENT
Improve potential and existing customer engagement through SMS.
MESSAGING CAPABILITIES
Supports one-way messaging by default, with two-way and bulk capability available.
PERSONALISED AUTOMATION
Build workflows that trigger SMS at certain stages of the customer journey.
Integration

Adobe Campaign

Adobe Campaign is a conversational marketing technology that empowers organisations to start and sustain one-to-one customer dialogues.

Our integration with Adobe Campaign provides high availability, mission-critical messaging for better customer engagement.

Adobe_Modica
REPORTING
Analyse your services and measure customer engagement.
MESSAGING AT SCALE
Send automated SMS messages and set up automatic replies to your customers.
AUTOMATION
Incorporate SMS as part of your automated Adobe workflows.

Contact us today to learn more about
our Intelligent Messaging solutions

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