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What we do

A robust enterprise messaging platform, enhanced with insights. Detailed reporting, expert support and advice, we make it easy so you can focus on your customers.

Platform

Modica's messaging platform is used by some of the world's biggest enterprise organisations and brands to deliver high volume, mission critical SMS messaging services.

The platform is founded on a high availability messaging gateway that is complemented by optional Managed Messaging Solutions, and the OMNI Insights dashboard to help you deliver intelligent messaging services to your customers and staff.

What sets us apart is the expert advice and support we provide our clients - 24/7.

 

Modica Platform Overview

Easy integration

We make it easy to connect to customers, staff and partners anywhere in the world via your choice of APIs - HTTP/S, REST, SOAP or SMPP.

High availability

You can rely on our robust and rugged platform that offers high volume performance, monitoring and 99.9% uptime.

All the features you expect

The platform supports all the features you would expect - from number portability to multi timezone support and international routing.

Take action from insights

OMNI Insights provides intelligent analysis of your messaging data via a smart reporting dashboard.

Compliance

Government and Telco regulations on anti-spam can be a minefield to negotiation, we will advise you throughout your set-up to make sure your services aren't in breach.

Expert Support and Advice

We won't bounce you off to an anonymous contact centre, our team will support you through all stages of your messaging service lifecycle.

Technical Documentation

With a wealth of resources on all aspects of messaging, from APIs to FAQs and International Fact Sheets, we have the resources to make you an instant mobile guru and ensure your service is a success.

Regulatory Compliance

Global messaging can be a regulatory minefield. Our experienced in-house Support team work closely with you to ensure your service doesn’t breach industry guidelines or mislead consumers.

Integration

Modica's Messaging Platform can integrate with your preferred email, CRM, marketing and Social application. Existing integrations include SalesForce, Campaign Monitor and Twitter. Get in touch to discuss your needs.

Testing and Q&A

Make use of our test environment to ensure all is in order before migrating to the live production environment. Our Technical and Service team are available to support you throughout the migration and launch process.

Production

Review the performance of your services in real-time via your secure dashboard. View sent and received message volumes, track delivery receipts and analyse overall performance to generate insights.

Support

We’re serious about support and proactively communicate any issues that may impact your service. With custom service reports available on request, or regular basis, our Support team are on hand 24 / 7 to help if required.

Support Options

Choose the support plan that best suits your requirements. Basic, Professional or a personalised
Enterprise SLA.

Support PlansBasicProfessionalEnterprise
99.99% availablity
24/7 365 day support
Proactive communication
Email support
Phone support
Technical support
Response time 4hrs 1hrs
Monthly traffic report
Dedicated service delivery manager

Managed Messaging Solutions

Enterprise

MobileStudio

The original 2-way solution where customers text your shortcode and receive a one-off message back providing them with information.

2FA

Add 2 Factor Authentication to your applications by providing a one time PIN that is generated and sent to the user’s mobile phone via SMS.

Email to SMS

No additional development required, initiate your text messaging by emailing and we do the rest, sending you back a response via email or text.

Web to SMS

Easily upload your audience data from any web browser and send messages to individuals or small groups.

Marketing

Campaign Manager

The broadcast solution allows you to easily send individual or group messages immediately, or schedule your notifications in advance.

Competitions

From simple stand alone campaigns, to large and complex integrated projects. Competition functionality includes 2-way messaging, unique tokens/keywords and prize draws.

Voting

Our SMS Voting solution is simple and flexible, allowing organisations to gather timely opinions from their audience. FTP feed of results for real time results.

Donations

Modica's Donation solution works across all New Zealand mobile networks. With 100% of all text donations raised going back to your charity.

Want to know more?

Let us know how we can help!